The current position is this:
The UK is no longer part of the EU as of 1st January 2021 plus the EU introduced OSS / IOSS schemes as of 1st July 2021 and both of these have caused additional barriers and disruption to our sales to our customers in the EU.
EU VAT & Shipping
We have opted to ship orders to our EU friends and neighbours using a DDP (delivered duty paid) service which should mean hassle free delivery to your door. We're doing that by collecting the VAT depending on the VAT rate in your country when you place your order and charging the additional customs clearance fees as part of the shipping.
It is likely that even after we've implemented all of the above shipping options that we will still run into difficulties from time to time which may mean we need to suspend options at short notice. We apologies for disruption to your purchasing experience with us.