EU VAT & Shipping
We have opted to ship orders to our EU friends and neighbours using a DDP (delivered duty paid) service which should mean hassle free delivery to your door. We're doing that by collecting the VAT depending on the VAT rate in your country when you place your order and charging the additional customs clearance fees as part of the shipping. Currently we are only using DPD for this service but expect to bring Parcelforce online over the next 5 to 10 days. Thank you for your patience so far and for the encouragement we have received to follow this process.
The UK is now operating in a way that we are now comfortable with our customers using a click and collect service with us. You are requested to wear a mask when collecting and the staff who deal with you should be doing the same.
We thank you for your co-operation and hope that everyone, wherever you are in the world stays safe and well through this situation and if you are not that fortunate that you are able to access the healthcare you need.